Here’s a professional and engaging changelog announcement for your new feature release:

Easily monitor and manage your Customer Success Managers’ time across all your sub-accounts with the brand-new CSM Hours Dashboard in GoCSM.

🆕 What’s New

📊 CSM Hours Overview

Gain visibility into your team’s performance and time allocation with key metrics:

• Total Hours Tracked (This Month & Till Date)

• Total Unused Hours Till Date

• CSM Hours Distribution – visualize Hours Tracked vs Hours Unused

🧾 Sub-Account Timesheet Summary

Get a detailed breakdown per sub-account, showing:

• ⏱️ Total CSM Hours Spent

• 🕓 Remaining CSM Hours

👥 CSM Timesheet Summary

See exactly how your team is spending their time, with logs that include:

• 📅 Date & Time

• 👤 CSM Name

• 🧠 Task Description

• 🏢 Sub-account

• ⏰ Time Used

Easily search by task description or filter by sub-account or CSM name to find specific records instantly.

💡 Why This Matters

• ✅ Improve accountability and visibility into CSM performance

• 📈 Optimize resource allocation based on tracked usage

• 💬 Identify where time is spent to enhance customer support efficiency

📍 Where to Find It

Go to Dashboard → CSM Hours to explore your new centralized hub for time tracking and success management.

Needs help with CSM Hours Dashboard?
Book a success session in your GoCSM Success Center or submit a ticket at help.gocsm.com